Compendium

A very warm welcome to Landmark Resort & Spa

Choosing to stay at Landmark Resort & Spa on the Beachfront in Mooloolaba is a waking dream to be shared by the whole family.
You can step outside our front door and walk across the road to the pure white sand of Mooloolaba Beach – one of the safest beaches in Australia. There are so many things to do in Mooloolaba, with dining and shopping all within easy walking distance.

This guide contains information on services and facilities available within our resort, as well as local information on the Mooloolaba and Sunshine Coast area.

While you relax here at Landmark Resort & Spa, we suggest you take time to experience some of the local attractions, restaurants, and world-class beaches.

It is a pleasure to have you stay with us, and we all hope you have an enjoyable and comfortable stay.

If there is anything we can do to assist and make your stay even better, please don’t hesitate to contact us on +617 5444 5555

– Landmark Resort & Spa Management

Reception is attended from:

• Monday to Friday: 8:00am – 6:00pm
• Saturday to Sunday: 8:00am – 5:00pm
• Public Holidays: 8:00am – 5:00pm

*Public Holidays subject to change*

Our phones are diverted after hours to our Night Answering Service. This service can be contacted by calling PH +07 5444 5555.

If you are departing outside office hours, please settle your account the day prior. We accept Mastercard and Visa. Cheques are not accepted. All transactions must be carried out during office hours.

Management reserves the right to enter your apartment for cleaning, maintenance and inspection.

Check in time is from 2:00pm. Please see our reception open hours and if you will arrive outside these hours, please contact us to make arrangements prior to arrival.

Check out time is 10:00am. Please return keys to reception when checking out.

Guests departing outside office hours are asked to contact reception on the previous day to finalise any outstanding accounts.

Should you wish to depart prior to 8:00am, please advise reception and leave your room key in the yellow metal box as you exit the car park.

Please note that we do have a luggage storage room, should you wish to store your belongings before check in or after check out.

Landmark Resort parking is free and accessed via Burnett Street. A valid room key is required to gain access through the security roller door as well as to exit.
Park in any car space other than those marked “Private” or in the laundry drop-off / loading area on B1 by the elevators.

Please note that our car park height clearance is 2.05 meters.

Your room key cards are encoded for the duration of your stay and will allow you access to the Guest areas of the
resort, up until 11.00 am on your departure day.
Some areas of the resort, such as the rooftop, pool and gymnasium, are only accessible 7.00am – 9.00pm.

To operate, simply hold your key card against the scanner in the common areas of the resort or your specific apartment door. A green light will indicate that your key card is valid, and you are able to gain access or activate the elevators.
Please note that if a red flashing light appears on the lock, this is an indication that the batteries in the door lock are getting low and will require replacement. Please advise Reception immediately and a maintenance team member will attend to this promptly. Please ensure that when you are leaving your apartment that you have at least one of your room key cards with you. Reception does close in the evening and calling the onsite managers after hours to gain access to your apartment may incur a call-out fee.

Love our blue and green backyard?

We’ve partnered with the Sunshine Coast Sustainability Project, so you can travel more sustainably and contribute to local reforestation projects.

Find out more here – CO2 Calculator

POLICE, FIRE DEPARTMENT OR AMBULANCE – Dial: 000

https://www.qld.gov.au/emergency/emergencies-services

HOSPITAL – Dial: (07) 5202 0000
Sunshine Coast University Hospital, 6 Doherty St, Birtinya • 8.5 km

IMPORTANT NOTICE:
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit.

IN CASE OF FIRE – DO NOT USE LIFTS.
This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
2. Close the apartment door firmly behind you when all occupants of the apartment have vacated.
3. Leave all bags in your room.
4. Do not run. Do not use the lifts.
5. Do not telephone Reception as we may require the phone lines for Emergency calls.
6. Proceed to the assembly area at the front entrance of the building. Await further instruction from the Fire Services or Landmark team member.
7. Do not re-enter the building unless you are advised to do so by the Fire Brigade or a Landmark team member.

Open 7:00am – 9:00pm daily.
Our fully equipped gymnasium is located on Level 1 opposite the guest lifts. Here you will find a comprehensive selection of fitness equipment including state of the art Spin bikes and Concept 2 Rowing Machine. Please use your room swipe key to access this area. Please note that this area is strictly for adults only.

Children under the age of 16 years are not permitted in this area without parental supervision. The fitness equipment in this area is to be used for the purpose it is intended and must be operated according to the instructions. For safety reasons, covered footwear must be worn at all times. Please ensure that all equipment is wiped down after use and all free weights are placed back into the weight shelf provided. The gymnasium is an unsupervised area; therefore, use of the fitness equipment is at the user’s risk. Landmark Resort & Spa will not be held responsible for any accidents caused by the misuse of equipment. This area is monitored by security cameras.

All apartments are equipped with a washing machine and dryer.

Open 7:00am – 9:00pm daily.
Relax around our heated outdoor swimming pool and spa area located on Level 1 adjacent to the main lobby.

• Children under the age of 13 are to be supervised at all times.
• Alcohol, glass and food are not permitted around the pool and spa areas.
• Pushing, running, jumping or rough play is prohibited in the pool and spa areas.
• Swimming whilst under the influence is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN YOUR ACCESS BEING RESTRICTED.

The Sauna is located on Level 1, opposite the guest lifts. Access to this area is by room key only. At no time are children permitted to use the Sauna without being accompanied by an adult.

Pool Towels – Pool towels can be collected from reception free of charge during normal operating hours. All towels are to be used for the duration of your stay & returned to reception on departure. Charges will apply if the towels are not returned.

Toilets/Shower/Changing Rooms – Toilets and showers for the pool, gym and sauna are located inside the main access door to the sauna on Level 1. Guest access cards are required

Rooftop BBQ & Spa Area (Level 10)
Open 7:00am – 9:00pm daily.

There are two BBQ and outdoor dining areas on Level 10 for the general use of all guests. We ask that you please consider other guests and clean the hot plate after use. This area is monitored by security cameras

Open 9:00am – 5:00pm daily.

The Waterfall Day Spa is renowned as Mooloolaba’s premier day spa. Located on Level 1, The Waterfall Day
Spa offers that perfect retreat and escape from the everyday.

We invite you to take time out and reconnect with yourself – relax and unwind with a massage or body
treatment or rejuvenate and rebalance with the Eminence Organics Spa facial. Be nurtured and renewed by
the experienced team and enjoy the sensory journey beside the waterfall.
The Waterfall Day Spa also offers European water treatments, double sessions within the couple’s room by
the waterfall and all of your beauty requirements.
• Multiple Rooms
• Double Treatment Room
• Vichy shower
• Swiss shower

For details on opening hours, contact the Spa directly. The telephone number is (07) 5444 3050.

Free Wireless Internet is available at Landmark Resort & Spa building in every apartment. The password is located on the top of your compendium which is the plastic block with the QR code on the coffee table.

For any inquiries regarding technical issues please phone the provider – Rush on 1300 742 438 or email support@rushbroadband.com.au.

Operating hours for the customer support line is Mon – Fri 8.00am – 10.00 pm; Sat & Sun/Public Holidays 8.00am – 8.00pm.

Contact reception if you are having difficulties contacting the provider.

No animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991 section 5, Guide Dogs or Companion dogs are permitted in the complex.

All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check-in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Landmark Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

The registered occupier of the unit is liable for any breakages or damages done during their stay. Please report all breakages or damage to reception immediately.

To ensure a pleasant holiday is had by all, we ask parents to SUPERVISE their children. Please ensure all signs are adhered to as any damage caused by children will become the parent’s expense. Persons found vandalizing or damaging resort property or equipment will be required to pay all restriction costs and asked to vacate the resort. Children to be escorted in the lift.

Units are not serviced daily. However, if you are staying with us for 8 nights or more, a service will be provided. Should you require a service or fresh linen, this can be provided at an additional cost. May we respectfully advise that we are self-catering holiday apartments, and as such you are responsible for maintaining the general tidiness and cleanliness of your apartment. PLEASE NOTE: Should your unit be left in an unacceptable condition on your departure, an additional cleaning fee may be charged.

Beach Items:
Reception has a selection of buckets, spades, body boards and beach umbrellas for your use. All beach equipment
is available free of charge (on a “first in first served” basis). Please see reception during operating hours to organise these.

Cot / Highchair / Stroller:
The above items can be arranged complimentary through reception; there is no charge for the duration of the
hire. Please see the reception to arrange for these items.

Baby Sitting:
There are a number of professional babysitting companies operating on the Sunshine Coast. Please contact us for more information.

All units have fully equipped kitchens with fridge, ceramic cooktop, oven and dishwasher. Please contact reception should any of the above items be faulty. Units that are equipped with stove tops – do not leave cooking unattended and ensure to always allow full ventilation by opening windows and doors when cooking. Fire Brigade Levy may apply should the fire alarm be activated.

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact reception as soon as possible so this can be rectified.

All guests staying (as well as visitors) using the car park must register at reception. The number of guests staying overnight must not exceed the number of paying guests in the apartment:

Studio Apartment – 2 people
1 Bedroom Apartment – 2 people
2 Bedroom Apartment – 4 people
3 Bedroom Apartment – 6 people

This does not include infants and babies. This ruling will be strictly adhered to.

A rubbish chute can be found behind the lift area on each floor. You will also find a recycling bin for cardboard, plastic, and glass. Please ensure all rubbish is removed at the end of your stay. Failure to remove all rubbish may result in an additional charge for rubbish removal.

As we are self-catering accommodation, you are responsible for maintaining the general tidiness and cleanliness of your apartment during your stay (daily servicing can be arranged at an additional cost should you require).

We ask that the apartment is left tidy with all cutlery, crockery & utensils washed and placed back in the cupboards and drawers and please ensure the Air Conditioning is turned off at departure.

All apartments are non-smoking. An extra cleaning charge may apply if it is evident a guest has been smoking in the unit.

As per the Body Corporate By-Laws, washing is not permitted to hang over the balcony railing. Please use the clothes airer provided.